MarineMax Lake of the Ozarks, Lake Ozark, MO Hampton Watercraft and Marine – East Quogue, NY The following Boston Whaler dealers received a 2020 CSI Award:īreath’s Boats & Motors – Bay St. For this reporting period, the program surveyed more than 175,000 customers. Data was collected as part of a survey of customers purchasing a new boat or engine during the period between January 1, 2020, and December 31, 2020. The 2020 CSI Award dealer recipients achieved an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past program year. “We recognize the 2020 CSI Award boat dealer recipients for setting the standard for delivering exceptional customer satisfaction and playing a vital role in boater retention.” “The expectations of today’s boater are not only for an extraordinary experience with their boat, but with their overall experience with the dealer from purchase and delivery through ongoing service and maintenance,” said Robert Newsome, senior vice president of operations for NMMA. The dealer CSI Awards are a symbol of their skill and dedication as ambassadors of the Whaler brand.”įor the fifth consecutive year, NMMA is using dealer satisfaction data collected through the Marine Industry CSI program to recognize boat dealers who actively measure customer satisfaction and pursue continuous improvements to better serve their customers. “Despite the incredible challenges of the past year, our dealers have worked hard to ensure that our customers have the best possible experience, start to finish.

“Boston Whaler would like to congratulate all of the dealers who earned a 2020 CSI Award,” said Whaler VP of Sales and Customer Experience Reinaldo Maykot. An outstanding 64 Boston Whaler dealers have been recognized for excellence in customer satisfaction in the categories of Sales and Service. (July 9, 2021) - The National Marine Manufacturers Association (NMMA) has released the results of its 2020 Customer Satisfaction Index (CSI) dealership surveys.

Boston whaler boston ma